Guarantee

Shipping Policy

All purchases come with free shipping from the warehouse to you. We have warehouses around the country to ensure that your products get to you as quickly as possible. Orders processed by 3 PM EST typically ship the same day and orders received later ship within one (1) business day. Some items may take a little longer (approximately one to five business days). Your products will be shipped through a standard parcel company, such as FedEx, USPS, or UPS. You should receive your order within one (1) to ten (10) business days.

Return Policy

Our primary concern is to make you fully satisfied with every item purchased from www.plantbasedpros.com. If you are not happy with an item that you purchased then please Contact Us and provide details about the item you would like to return. We accept returns of products, within fourteen (14) days of receipt, for exchange or refund. Items must be in unopened and unused condition and returns are subject to the exceptions listed below. Returns may be subject to a restocking fee depending on the product.

A return address will be provided to the customer to ship the return to.

Return Shipping

We will pay the return shipping costs if you receive the wrong item as a result of our error. If there is any other reason for an exchange then you will be responsible for the return shipping costs.

Return Exceptions

These brands have exceptions to our return policy. Please note that this list of exceptions is subject to change.

  • Alkaviva: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Champion: Used and unused products may be returned within 30 days. There will be a 15% restocking fee.
  • Dol-fyn: All sales are final and there are no returns.
  • Excalibur: All sales are final and there are no returns.
  • Kuvings: Unused products may be returned within 15 days.
  • Nautilus: All sales are final and there are no returns.
  • Nutrifaster: Unopened products may be returned within 30 days. There will be a 20% restocking fee.
  • Omega: Used and unused products may be returned within 30 days for a full refund less the cost of return shipping.
  • Super Angel: Unopened products may be returned within 7 days from the delivery date subject to 7% re-stocking fee with prepaid shipping. For used or opened products, returns are accepted within 30 days from the delivery date with a 15% re-stocking fee plus 5% cleaning fee.
  • Tribest: Unopened products may be returned within 30 days of delivery, for a full refund. Original shipping fees are not refundable. There is a 15% restocking fee for used items.

Refund Policy

You will receive an email once we receive and inspect your return. We will also notify you of the status of your refund. Once your refund is processed then a credit will be applied to your credit card.

Item Condition

All products sold on this website are brand new and in original factory packaging. We do not sell any products that are used or refurbished.

Authorized Retailer and Product Warranties

Plant Based Pros is an authorized retailer of all products sold on this website. Whenever you purchase a product through our website, it is covered by the full manufacturers warranty.

Cancellation Policy

If you decide to cancel your order before it ships, then please Contact Us immediately. Your order will be canceled and you will receive a full refund.

If your order has already shipped then please follow the return policy.

Item Availability

We typically have accurate inventory counts, but there are rare occasions when a product is on back-order. If this is the case, then we will email you with the updated delivery date. We will also give you the option to continue with the updated shipping date or cancel your order. Please Contact Us before ordering an item if you would like to confirm the availability.

Sales Tax

You will not be charged a sales tax on your order.