Shipping and Return Policy

Shipping Policy

All purchases come with free shipping from the warehouse to you. We have warehouses around the country to ensure that your products get to you as quickly as possible. Orders processed by 3 PM EST typically ship the same day and orders received later ship within one (1) business day. Some items may take a little longer (approximately one to five business days). Your products will be shipped through a standard parcel company, such as FedEx, USPS, or UPS. You should receive your order within one (1) to five (5) business days unless otherwise specified on the product page.

Return Policy

Our primary concern is to make you fully satisfied with every item purchased from www.plantbasedpros.com. If you are not happy with an item that you purchased then please Contact Us and provide details about the item you would like to return. We accept returns of products, within thirty (30) days of receipt, for exchange or refund. Items must be in unopened and unused condition and returns are subject to the exceptions listed below. Returns may be subject to a restocking fee and / or deduction of original shipping costs depending on the product. Original shipping costs will be based on the actual cost to ship an item to you.

PLEASE NOTE: There are no returns for brewery or restaurant equipment, cookware / bakeware / knives, and for items sold with damaged packaging condition.

Return Shipping

We will pay the return shipping costs if you receive a defective item or the wrong item as a result of our error. If there is any other reason for an exchange then you will be responsible for the return shipping costs.

Returns by Brand

These brands have exceptions to our return policy. Please note that this list of exceptions is subject to change.

  • Alkaviva: Products may be returned within 30 days of delivery if unused. There will be a 15% re-stocking fee and original shipping costs will be deducted.
  • Ankarsrum: Unused products may be returned within 14 days. There may be a 15% restocking fee.
  • Baking Steel: There is a 20% restocking fee. Original shipping costs will be deducted.
  • Berkey: Unused products may be returned within 14 days. There may be a 25% restocking fee.
  • Bison: All sales are final and there are no returns.
  • Ceado: Used and unused products may be returned within 30 days. There will be a 20% restocking fee and original shipping costs will be deducted. If the unit has been damaged or used, there will be an additional charge upon receipt and inspection of the juicer.
  • Champion: Used and unused products may be returned within 30 days. There will be a 15% restocking fee.
  • Cecilware: All sales are final and there are no returns.
  • Dol-fyn: All sales are final and there are no returns.
  • EasyGreen: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Excalibur: All sales are final and there are no returns.
  • FloJet: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Focus: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Frucosol: All sales are final and there are no returns.
  • Green Power: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Greenhouses: All sales are final and there are no returns.
  • Harvest Right: Unopened and opened products can be returned within 30 days of ship date, customers may return their freeze dryers or greenhouses for a refund less shipping costs and less a restocking fee of 15%.
  • Healthy Juicer: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • K&K: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Kuvings: Unused products may be returned within 15 days. Used products may be returned within 30 days with a 20%-30% restocking fee depending on the item’s return condition. Original shipping costs will be deducted. Commercial products will be subject to 25%-30% restocking fee depending on the item’s return condition.
  • Manitowoc: All sales are final and there are no returns.
  • Meadow Mills: All sales are final and there are no returns.
  • Mehu-Liisa: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Mini Classic: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Miracle: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Mockmill: Unused products may be returned within 14 days. Used products may be returned within 30 days with a 15% restocking fee. Original shipping costs will be deducted from the refund.
  • Nautilus: All sales are final and there are no returns.
  • Nutrifaster: Unopened products may be returned within 30 days. There will be a 20% restocking fee.
  • Omega: Used and unused products may be returned within 30 days for a full refund less the cost of return shipping.
  • Ooni: All sales are final and there are no returns.
  • Portable and Manual Vegetable Chopper: All sales are final and there are no returns.
  • Propur: Unused products may be returned within 30 days for a full refund less the cost of return shipping. There will be a 10% re-stocking fee.
  • Robot Coupe: Unopened products may be returned within 30 days. There will be a 20% restocking fee.
  • Ruby: All sales are final and there are no returns.
  • Samson: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • SC-3 & SC-B Sugarcane Juicers: Used and unused products may be returned within 30 days. There will be a 20% restocking fee and original shipping costs will be deducted. If the unit has been damaged or used, there will be an additional charge upon receipt and inspection of the juicer.
  • Spartan: All sales are final and there are no returns.
  • Stainless Steel Straws: All sales are final and there are no returns.
  • Super Angel: Unopened products may be returned within 7 days from the delivery date subject to a 7% restocking fee. For used or opened products, returns are accepted within 30 days from the delivery date with a 15% restocking fee plus 5% cleaning fee. Original shipping fees will be deducted. All sales are final for Super Angel attachments. All sales are final for Super Angel commercial juicers.
  • Super Juicer: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Tribest: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 20% restocking fee for used items.
  • Tyent: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Turbo Air: All sales are final and there are no returns.
  • Ultimill: All sales are final and there are no returns.
  • Veetsan: All sales are final and there are no returns.
  • Vitaclay: You may return brand new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. There will be a 20% restocking fee for opened and/or used products. All original shipping fees will be deducted.
  • Vitalizer: Unopened products may be returned within 30 days of delivery, for a full refund. There is a 15% restocking fee for used items.
  • Wondermill: Unused products may be returned within 14 days. There may be a 25% restocking fee.
  • Zummo: All sales are final and there are no returns.

Refund Policy

You will receive an email once we receive and inspect your return. We will also notify you of the status of your refund. Once your refund is processed then a credit will be applied to your credit card.

Replacement Policy

Please Contact Us if you receive a defective item. We will cover the return shipping and send a replacement to you free of charge.

Item Condition

All products sold on this website are brand new and in original factory packaging. We do not sell any products that are used or refurbished.

Authorized Retailer and Product Warranties

Plant Based Pros is an authorized retailer of all products sold on this website. Whenever you purchase a product through our website, it is covered by the full manufacturers warranty.

Cancellation Policy

If you decide to cancel your order before it ships, then please Contact Us immediately. Your order will be canceled and you will receive a full refund.

If your order has already shipped then please follow the return policy.

Item Availability

We typically have accurate inventory counts, but there are rare occasions when a product is on back-order. If this is the case, then we will email you with the updated delivery date. We will also give you the option to continue with the updated shipping date or cancel your order. Please Contact Us before ordering an item if you would like to confirm the availability.

Sales Tax

You will not be charged a sales tax on your order.